Job Title: Services Engineer Graduate-00090932
Job: Services Engineer
Primary Location: NG-Lagos
Job Posting: Jun 17, 2013, 12:33:26 PM
Job Type: Graduate Job
RSSA Operations – Graduate
With operations in 45 countries in Sub-Saharan Africa and a staff complement of approximately 2 300, Ericsson is the largest global telecommunications vendor that is innovating, developing and improving the lives of people, business and society. We supply and service all major African operators, with market leadership in Mobile Broadband, Communication Services, Fixed Broadband Convergence, Operations and Business Support Systems. We also boast the largest Managed Services community in the world and are the technology leaders in both Television and Media Management and the Service Enabling Area.
Ericsson truly believes that a successful business can only be built on successful people, so we are a people focused company. Our continuing leadership within the market place shows we have the ability to transform our business within a rapidly changing technological arena, through vision and diversity. Therefore our products have continued to shape the future for our customers and we are continually developing to meet new market opportunities.
Ericsson attracts and develops high performing, competent and motivated individuals, by building on everyone's competence and ambition to succeed. We offer an exciting, diverse and challenging environment for this.
RSSA Operations has the mission to provide higher level Services related competence in the region. It will have the mandate to lift up customer’s confidence and dependability in Ericsson’s technical delivery organization, by creating an outstanding business value. RSSA Operations has a prime focus on improving the following:
- Customer satisfaction
- Network performance
- Cost reduction
- Performance and Quality enhancement
- Incident Prevention
- Root Cause Analysis
- Hot and Critical issue handling
- Mentoring RSSA engineers
Main Responsibilities include:
- Project implementation and Project support during implementation.
- End of Support product CSR handling
- Handle Hot and critical issues.
- Perform RCA of Emergencies that occur in RSSA customers.
- Network Audits.
- Network design and optimisation
- Reduce Long Duration Emergencies.
- Work as a good team member in a group of highly competent and skilled engineers.
- Team player.
- Proactive approach.
- Assumes work responsibility by being flexible.
- Able to manage high work load periods.
- Able to write technical procedures.
- Suggest improvements in ways of working and ways of cooperation.
Service Engineers perform work in the following Domains::
RAN (Radio Access Networks)
MSS (Mobile Switching Systems)
TMS (Telecom Management System)
IN (Intelligent Networks and Charging System)
VAS (Value Added Services)
Service Engineers would be required to interact with other Ericsson organizations to understand and clarify customer issues and work with Design organization for advanced troubleshooting and trouble reports.
Service Engineers work on Customer Support Tools like SMS, Metis, MHWeb.
Service Engineers possesses excellent Communication skills, both written and oral).
Highly motivated and good team player.
Must have consultative skills, share knowledge.
Motivated to mentor and coach team members.
Ability to work under strong pressure related to scale of business impact.
Ability to develop and give effective presentations within own unit.
Telecom protocols understanding
Telecom infrastructure knowledge
Programming language skills (Perl, C+)
Very Strong IP concepts
Strong Analytical skills
Ability to work under pressure
Ability to communicate in English (written & verbal)
Ability to communicate in French is an advantage
Bachelors of Electrical/Telecom engineering
Bachelors or master in Computer Science/ computer engineering
Some experience working in the Telecommunications industry preferable
Telecomunications related Theses in final year studies an advantage
How to Apply
Click Here to Apply https://tas-ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00090932
Application Deadline: 3rd July, 2013
We believe in growing our graduates and giving them a chance to have the best possible start in their career. Graduates at Ericsson gain valuable work experience, skills and knowledge that will assist them in furthering their career. We therefore not only let you work with the teams on live projects, but you will be receiving training courses throughout the program and will also be assigned a dedicated mentor who will be providing formal as well as informal guidance.
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