Outward Payments Officer at Stanbic IBTC

Position Description
To support and assist Team leader by providing efficient and effective transaction processing so as to provide a simpler better and faster customer service, minimize operational losses as well as ensure good customer relationships.


Job Title: Officer, Outward Payments
Job ID 11720
Location Nigeria
Division Group Operations
Position Category Group Operations Control
Employment Type Full Time - Permanent
Shift No
Regulatory Approval Yes
Post Closing Date Jul 22, 2013

Required Skills and Qualifications
FUNCTIONS

•Receive all Outward Payment Instructions via Remedy
•Referencing and updating all transfer instructions received on remedy on daily basis.
•Ensure all Instructions are complete in terms of transfer details and signature verification.
•Ensure adherence/ compliance to Internal laid down procedures, International standards and Exchange Control Rulings.
•Processing of customer requests for FX purchase for FX Payment (OTT) transactions.
•Checking of customer’s account to ensure that the account is adequately funded for the transfer amount and relevant charges.
•Verification of all instructions in Finacle to ensure that instructions are not duplicated.
•Proper processing of transfer instructions through Eximbills Enterprise.
•Ensure that Due diligence are notified of all transfers instructions with defects stating clearly the related defects.
•Collating all transfer instruction by close of business on daily basis to ensure that all the messages have been routed out.
•Check Statements for debits relating to previous day’s outward transfers
•Ensure Telegraphic Transfers are confirmed, Know Your Customer’s transaction and the exchange rate is agreed by treasury.
•Ensure Telegraphic Transfers are accurately debited within 24-hours of receipt of customer’s instructions.
•Assist branches where possible.
•Recover charges on statements received from foreign banks.
•Send follow-up queries on outstanding items on nostro accounts and escalate reminders to Team leaders.
•Prepare Monthly statistics of all Outward Payment.
•Any other duties that may be assigned from time to time.
Required Competencies

CUSTOMER SERVICE
•Enhance the bank’s image through effective customer service.
•Treat external and internal customers as the most important part of the business unit hence aim for the highest rate of satisfied customers.
•IBC relationship manager for Domiciliary Account customers.
•Maintain a good service relationship with branches, dealing room, treasury back office, reconciliation departments and other business units.

How to Apply
Click Here to Apply
Application Deadline 22-07-2013

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